Shipping & Delivery Policy

Last updated: August 2026

Pokestop delivers trading cards, sealed TCG products and collector products to customers across South Africa.

We carefully pack orders to help ensure your products arrive safely and in the condition expected.

Nationwide delivery

We offer delivery throughout South Africa using trusted courier services.

Available delivery options and applicable shipping charges will be shown during checkout.

Free delivery

Orders of R2,000 or more qualify for FREE standard delivery within South Africa, unless otherwise stated during a promotion or for a specific product.

Orders below R2,000 are charged the applicable delivery fee shown at checkout.

Order processing

We aim to process and dispatch in-stock orders within approximately 1–3 business days after payment has been successfully confirmed.

Orders placed over weekends or public holidays will normally begin processing on the next business day.

During major Pokémon releases, restocks, promotional events or periods of unusually high order volume, processing may take slightly longer.

If there is a significant delay affecting your order, we will do our best to communicate this to you.

Estimated delivery

Once dispatched, most South African orders can generally be expected within approximately 1–5 business days, depending on the delivery location and courier service.

Delivery to major centres is generally faster than delivery to regional or outlying areas.

Delivery estimates are provided as a guide and may be affected by factors outside Pokestop's control, including courier delays, weather, public holidays or unusually high delivery volumes.

Tracking

Once your order has been handed to the courier and tracking information is available, you will receive tracking details using the contact information provided with your order.

Please allow some time for courier tracking systems to update after dispatch.

Correct delivery information

Customers are responsible for providing a complete and accurate:

• Delivery address
• Recipient name
• Mobile number
• Email address
• Any delivery instructions required to reach the address

Please check these details carefully before completing checkout.

If you notice an error after ordering, contact us as quickly as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Additional courier charges caused by an incorrect address or unsuccessful delivery attempt may be charged to the customer where appropriate.

Receiving your parcel

Please make sure that someone is available to receive the order at the delivery address.

Where a courier is unable to complete delivery, redelivery or collection arrangements may need to be made directly with the courier.

Damaged parcels

We take care when packing collector products, but if your parcel appears damaged when it arrives, please photograph:

• The outside of the courier packaging
• The shipping label
• The internal packaging
• The affected product

Please contact Pokestop as soon as reasonably possible so that we can investigate the issue.

For visible courier damage, we recommend contacting us within 48 hours where possible.

Lost or delayed parcels

If your tracking has stopped updating or your parcel appears significantly delayed, contact us and we will assist in investigating the shipment with the courier.

A parcel will not automatically be treated as lost solely because it arrives later than the estimated delivery window.

Where a shipment is confirmed as lost, Pokestop will handle the matter in accordance with the circumstances of the order and applicable consumer law.

Rip & Ship orders

Rip & Ship products are opened in accordance with the customer's selected Rip & Ship purchase.

After the opening is complete, the applicable cards or products will be packed and prepared for delivery.

Please see our Returns & Refunds Policy for additional information relating to opened Rip & Ship products.

High-demand releases

Pokémon and other TCG releases can generate unusually high order volumes.

During major releases, dispatch may take longer than normal while we make sure orders are packed correctly and securely.

We would rather pack your collectibles carefully than rush an order at the risk of damage.

Contact

If you have any questions about a delivery or existing order, please contact Pokestop through our Contact Us page.